FAQs

1. How many nappies do I need?

We recommend a minimum of 20 nappies. If you are using the All-In-Ones or Bamboo fitted we recommend approximately 12-15 nappies per size.

2. How do I use my bumGenius One-Size Cloth nappies?

Adjust the nappy sizing by choosing the right snap setting on the front of the nappy:
• Your nappy arrives snapped down to the "small" setting, the bottom row of snaps.
• To use the "medium" setting, unsnap the nappy and resnap on the second row of snaps.
• To use the nappy on the "large" setting, fully unsnap the front of the nappy.
HELPFUL HINT: For overnight use, consider stuffing with two inserts and setting the nappy to be one size larger than you would for daytime use.

Adjust the insert sizing by choosing the right snap setting on the insert:
• To use the insert as a "small", snap the insert down to the bottom snap socket. Little boys tend to do well with the folded part towards the front of the nappy while little girls may do better with it towards the back.
• To use the insert as a "medium", snap the insert down to the middle snap socket.
• To use the insert as a "large", just leave it completely unsnapped.

Put the insert in your nappy:
• Hold the insert in one hand and place inside the slot (located under the protective flap). Align the front edge of the insert with the top edge of the velcro strip. Using one hand to hold the front of the insert in place, stretch the nappy and smooth the insert flat as you pull your other hand out of the nappy. HELPFUL HINT: Many parents prefer to pre-stuff their nappies at the end of their washing routine.
Put the nappy on your baby. bumGenius One-Size Cloth nappies go on just like a disposable nappy.

3. How can I tell if the nappy is adjusted to fit my baby properly?

To observe fit, pick up your baby's legs after putting the nappy on and observe how it fits around the legs and bottom. Is it snug? If so, good. However, if you can see "air" between the nappy and their skin, then you need to refine the fit. Trying a smaller snap setting and fasten the tabs snugly. When you child stands up, notice how the insert or soaker is positioned relative to the back elastic. If the insert or soaker is higher than the back elastic, lay your child down, release the tabs, pull the nappy slightly towards the front and refasten the tabs.

4. I'd like to buy bumGenius! Where can I get this brand?

bumGenius! products are available in baby retail stores all over the world. If you don't happen to have a store that carries bumGenius in your area, be sure to let them know about us! You're also always able to shop online through one of our retailers.

5. How do I wash my new nappies?

• To use the insert as a "small", snap the insert down to the bottom snap socket. Little boys tend to do well with the folded part towards the front of the nappy while little girls may do better with it towards the back.
• Wash dirty nappies every 2nd day.
• Remove solids from nappies before storing in a bin [do not use water].
• Spray with odour remover.
• 60 deg Only use 1/3 the amount of non-bio powder normally used. Use non-bio washing powder which does not contacting any perfumes, dyes, whiteners, brighteners or enzymes.
• Do not use any additives in your laundry, such as vinegar, baking soda or fabric conditioner.
• Do not use any bleach.
• Additional rinsing helps remove all powder from the nappies.
• If tumble drying, only use low setting, line drying is preferable.
• Ensure washing powder is completely removed at the end of wash.

6. My tabs aren't as sticky as they used to be. How can I solve this problem?

Wash your nappy and then dry it in the dryer on medium heat. Be sure to let the nappy cool completely before using. This causes the hooks to recontract and become "sticky" again.

7. Are nappy rash creams ok to use with bumGenius?

Nappy rashes should be treated according to your physician's recommendations. If you need to use a rash cream, you should use a flushable liner or a piece of fleece between your baby's bottom and the nappy to prevent the cream from transferring onto the nappies.

8. How can I prevent nappy leakage?

The number one cause of leakage is a saturated nappy that just needs to be changed. Any nappy will leak once full. If your baby is having problems with leaks, check this first. 99% of the time, additional absorbency solves leakage problems. If that doesn't work, we've included some other trouble-shooting points below.

• Did you prewash?
First of all, make sure that you washed everything at least once before using. There can be residue left on the fabric from the production process that can cause leakage.
• Is the insert flat?
Make sure that the insert is FLAT when you put the nappy on your baby. If it is twisted or wadded up, this can cause leakage. If your baby's build causes the insert to bunch up, consider using a Hemp nappy Doubler on top of your insert. This helps to prevent the wadding that can occur with some builds.
• Is the wetness at the legs or the tabs?
If the nappy is leaking from the tabs or the legs, change the nappy and remove the insert. If it is saturated then your baby definitely needs a more absorbent insert or a more frequent nappy change. If the insert isn't saturated, then the nappy may not be adjusted to fit your child properly or, if you are using a detergent that contains additives, your nappies may also have detergent buildup which can cause leakage. Do not use contoured inserts with bumGenius One-Size Cloth nappies.

9. What is your guarantee?

Use the product for two weeks. If you don't like the product, you are welcome to return one used at the end of that two week timeframe along with any other unused and unwashed bumGenius products purchased at the same time for a full refund. Dated proof of purchase is required.

We'll stand behind the workmanship and materials in a properly cared for product for twelve months from the date of purchase. Our guarantee covers snaps, lining, closures and waterproofing. It is extended to the original purchaser of the nappies only. If you have a faulty nappy, you must contact the authorised retailer from where you purchased it as bg nappies do not deal directly with customers.

THIS GUARANTEE IS VOID WHEN ANY OF THE FOLLOWING CIRCUMSTANCES APPLY:

• The washing instructions have not been followed.
• The nappy has been altered.
• Any of the following has been used in conjunction with the use/care of the product:
• A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
• Fabric softeners
• Any caustic substance.
• Nappy rash cream.

THIS GUARANTEE DOES NOT COVER:

Leaking (except as related to manufacturing defect), "stinky nappies", buildup or normal wear.

Returns

If the Goods are faulty or damaged you will notify us by telephoning or emailing Customer Services as soon as possible after delivery to obtain a Returns Authorisation Form and arrange for a replacement.

If you are not completely satisfied with the Goods, a refund or exchange can be organised providing the Goods are returned in original packaging and excellent condition suitable for resale. You will notify us by telephoning or emailing Customer Services as soon as possible after delivery to obtain a Returns Authorisation Number and arrange for a refund or exchange. Postage and Packaging are direct costs and in this instance will not be refunded. We suggest you obtain proof of postage from your post office, as we cannot be held liable for lost or damaged returns parcels.

Products Excluded:

We will not accept products for return which have been washed, worn or used unless they are faulty. Any bespoke items or lingerie and personal items cannot be returned.