At Baba Me we know how important your post is to you, we want to get it to you as quickly as we can.
All orders received before 12pm that day, we do our very best to get out that day. Our packer and pickers work like mad to meet these targets. If there is a problem, we will let you know as soon as we can. We ship 1st class unless you have requested express delivery. Please bear this in mind. Priority is always given to express and courier deliveries, especially during busy periods.
Our website operates an in stock system, so you should only be able to order the items if they are in stock. It is updated every 2 hours and is usually correct, so you can order safe in the knowledge we have the items in stock.
We don't normally do preorders, but if your place an order which has pre-ordered items in it, we only ship the order once everything is available. If you need the other items in your order, then please place 2 orders.
Delivery - Choose from the following options.
For orders over £40 = FREE SHIPPING
For orders up to £40 = £2.35
Express delivery £6.95
DPD Next working day delivery £10.00
For Jersey or Guernsey please select your appropriate country. When you do so VAT will not be applicable. We cannot refund VAT at a later stage if you select "United Kingdom" as your billing/shipping address. Postage will be calculated according to order weight.
Orders over £50 - Free
Orders under £50 - £3.95
DPD Next working day delivery £10.00
DPD - will be calculated at checkout.
We hope you will be 100% delighted with your purchase. However, if for any reason you are not satisfied you are welcome to return your purchase to us, this is our No Quibble guarantee :
- All returns must be returned to us within 30 days after you receive your delivery, following the steps outlined below.
- Items must be returned unused in their original packaging, and arrive back with us in a resaleable condition. Pack everything up carefully and securely in suitable outer packaging (eg a box with sufficient protective material) so as not to damage the product packaging. Please do not put labels directly onto products for return, these will be classed as non-saleable.
- With all returns, please include a completed returns form (including order number). This can be downloaded here: Click here to download a returns form. If you do not have a printer, just write out the details on the form on a page and include it with your return.
- Please allow up to 7 working days for our team to process the return. Refunds will be done via the method you paid.
- Christmas returns. We know you shop early for Christmas, so for any items bought between September & December, you can return up until the 7th January with a no quibble return guarantee.
Shipping & Handling - Customers are accountable for return shipping charges. Remember PayPal returns may refund your shipping costs if you have purchased using them, details Paypal Shipping. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our warehouse.
Faulty items - If you receive an item that is faulty, we will send you a pre-paid label for return. Just use the contact us page to request one, sending images of the fault.
Store Return Can I return a telephone or Web order at the Baba Me shop? - Yes, you can return non-faulty goods to our shop. You will need to take your Invoice/Receipt with you as proof of purchase. Depending on staff present, the refund will be processed immediately or tasked to customer services to refund (not all store staff are trained in online refunds).