Posted by Katie on 6/24/2018 to News
We've opened our Christmas club even earlier this year so you have longer to spread the cost of those Christmas presents!
The savings club applies site-wide and you can select anything from wooden toys to natural skincare gift sets to add to your club. We have a huge range of ethical gifts for him, for her and for teachers so you can do all your Christmas shopping in one place!
Using the savings club is really simple. Just add the products you want to reserve to your basket. Then add the Christmas Club product selecting the week you want to complete your club, we have more slots available towards the start of November and fewer as we come into mid-December. Your basket total will be reduced to the 20% deposit when you add the Christmas Club slot and you check out. Easy peasy.
A few things to remember:
- Sale and promotional items will not be reduced using the Christmas Club deposit product, you pay for these in full and they will be dispatched with the rest of your order when you have paid the balance.
- The basket view will show the VAT amount for the total value of the order rather than the deposit amount, if you click "proceed to checkout" and complete your details, the correct VAT amount for your country will then be calculated.
- Shipping will be calculated at this point based on the deposit amount if your total order would qualify for free shipping but your deposit amount requires a shipping payment our customer service team will deduct the shipping cost from your overall total.
What happens next?
Our customer service team will review your order. They will then send you a PayPal invoice for the balance. You can make payments against this invoice as it suits you, this means you can easily see how much you have paid and how much remains. If you want to pay in set instalments just let customer service know, they will send you a link, once you accept the payment plan the payments will be taken automatically. When your club has been paid off just send a message to customer service to confirm you are ready to receive your order.
I want to add an item that is out of stock, how do I do it?
Just send a message through to customer service, they can add most products with a few exceptions e.g. the Grimms 12 piece rainbow as we just can't guarantee stock on this popular toy. There are items which we can add but cannot guarantee such as certain Holztiger animals
I've added some extra items through customer service but can't see them in my account, why not?
Your online account will only show you products you checked out when you paid your deposit. Anything you add to your order after checking out will be on our internal system, customer service will update your invoice and assign the products when they come into stock, any emails you get from our website will show your original order, please don't panic!
I've paid my invoice early, can I get my Christmas Club early?
Yes no problem, provided all your items were in stock or the out of stocks have been delivered to us we can send them early.
I forgot to pay my invoice before my delivery week, what do I do?
We will do our very best to get your presents to you before Christmas. Just pay your order off as quickly as possible and inform customer service, our warehouse team will do their very best to get your order to you in good time, however we do envisage high volumes of orders going through our warehouse team and have spread out the slots to ensure we can fulfill all orders, please try to stick to your designated slot as we cannot guarantee delivery on time if payments are late.
Can I use a discount code on the club?
When you have paid off your balance we will add a credit to your account which will be deducted from your next order. The credit is for 10% of your club value excluding any sale or promotional items, for this reason, no other codes will apply to your club order. We will also be launching some bundle deals next week which will be payable by PayPal invoice, so stay tuned for those!
Have you seen our video on Baba Me Buzz on the club? If not you can see it here, don't forget to tell us below what you will be adding to your club for your chance to win £100 towards your club!